Raving Fans
A Revolutionary Approach to Customer Service
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
$17.00
January 13, 2004
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.
Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.
The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.
Raving Fans
Kenneth H. Blanchard and Sheldon Bowles
Leadership by the Book
Ken Blanchard, Bill Hybels, and Phil Hodges