Slack
Getting Past Burnout, Busywork, and the Myth of Total Efficiency
If your company’s goal is to become fast, responsive, and agile, more efficiency is not the answer--you need more slack.
Why is it that today’s superefficient organizations are ailing? Tom DeMarco, a leading management consultant to both Fortune 500 and up-and-coming companies, reveals a counterintuitive principle that explains why efficiency efforts can slow a company down. That principle is the value of slack, the degree of freedom in a company that allows it to change. Implementing slack could be as simple as adding an assistant to a department and letting high-priced talent spend less time at the photocopier and more time making key decisions, or it could mean designing workloads that allow people room to think, innovate, and reinvent…
Tom DeMarco is a principal of the Atlantic Systems Guild, a New York--and London-based consulting practice. His clients include Hewlett Packard, Apple, IBM, Bell Laboratories, and many others. He is also the author of seven books on management and technical development methods, including The Deadline, a business novel, and Peopleware. In 1999, Tom was awarded the Wayne Stevens Prize for lifetime contribution to software engineering methods, and he continues to work in areas of organizational change, project management, and litigation. He divides his time between New York City and Camden, Maine.
