The Human Factor

Revolutionizing the Way We Live with Technology

Author  Kim Vicente
The Human Factor

What links the frustrations of daily life, like VCR clocks and voicemail systems, to airplane crashes and a staggering “hidden epidemic” of medical error?

Kim Vicente is a professor of human factors engineering at the University of Toronto and a consultant to NASA, Microsoft, Nortel Networks and many other organizations; he might also be described as a “technological anthropologist.” He spends his time in emergency rooms, airplane cockpits and nuclear power station control rooms -- as well as in kitchens, garages and bathrooms -- observing how people interact with technology.

In the first chapter of The Human Factor, Kim Vicente sets out the disturbing pattern he’s observed: from daily life…

$23.00
July 27, 2004
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